Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Amazon Alexa and Nanit
There are two Nanit skills - why is that and which should I use?
“Nanit” - Ask about your baby’s sleep stats and turn on the nightlight
“Nanit Show” - see Nanit’s video stream + audio in your Echo Show / Spot
The difference between these two skills is that the Nanit Show skill is a smart home skill, which allows the Nanit Camera to redirect its Video stream to the Alexa Show or Spot. This kind of skill does not allow for interaction with the Nanit database in which all the sleep data is analyzed, and does not allow us to interact with the Nanit camera for things like nature sounds, 2-way audio or Breathing Motion monitoring.