Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Traveling with Baby

Memorial Day is coming up and some of you may be traveling - what are your travel tips with baby? Any favorite products?

Here are some tips for using Nanit on your travels:

  • Switch to using the portable Multi-Stand (hint: keep your camera protected with the travel pack - it comes with a multi-stand!)
  • Attach your multi-stand to a tripod for an even better view from above 
  • Remember to find a password-protected WiFi at your destination for Nanit to connect to. If you’re staying in a hotel, try using a travel router setup, asking if the hotel has a hidden network with a password for families with WiFi monitors. Or using a phone/laptop to create a hotspot for Nanit to use.

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